Rewards,Discount Offers & Redeeming Store Credit.

Store Credit & Returns FAQ

IMPORTANT:
Store credit can only be used on our website, not in our app. If you attempt to use it in the app, it will not work, and we cannot reverse the transaction.

Login to your account here:
thefringedpineapple.com/account/login


COMMON QUESTIONS:

Q: How do I make a return?
A: Use our return portal here → Return Portal

Q: Can store credit be applied after a purchase?
A: No. Credits must be used before completing checkout. Once an order is placed, credits cannot be added or refunded.

Q: When will my store credit be issued?
A: Store credits are processed within 3 Fridays after we receive your return. (If received on a Friday, that day does not count as one of the three.)

Q: Why is my credit less than what I paid?
A: Store credits are issued for the item amount minus restock fees. See our Return Policy for full details.

Q: Will you notify me when my return is received?
A: No. Customers are responsible for tracking their return shipments. We recommend using tracking and insurance. We do not send confirmation emails for received returns.

Q: Can I return an item purchased with store credit?
A: No. Items purchased using store credit are final sale.


Rewards Program

  • Sign up and redeem rewards by clicking the crown icon in the bottom-right corner of our website.

  • Rewards must be redeemed using the same email used at checkout. Accounts cannot be merged.

  • Rewards can only be earned and used on our website — not through Instagram, Facebook, or the app.

  • Once a reward is claimed, it cannot be reversed. We cannot view or retrieve used codes.

Rewards cannot be combined with any other codes or offers. Restrictions apply. See our policy for details.

Shipping & Promo Codes

Free Shipping:
Orders over $150 (pre-tax) qualify for free First Class shipping with code freeship.

  • Code must be applied at checkout — no exceptions.

  • Cannot be combined with other codes, credits, or rewards.

  • Free shipping is not valid for orders under $150, regardless of previous ads or emails.

One-Time Offers & Email/Text Codes

  • Text "Fringed10" to 29071 for 10% off your first order.

  • Sign up via the website pop-up for an additional 10% off.

  • Abandoned cart and email promo codes are limited to one use per customer/email.