Correction On Mothers Day Sale 65% off Is only on Fringed Deals Collections

Policy & (Return) Terms 2021

 
When purchasing & completing an order with theFRINGEDpineapple Boutique LLC -  By Clicking "I Agree To Terms & Conditions" at checkout. Buyer agrees, they accept, understand, have read and are in agreeance to the policy listed below, which includes restock fees, final sale items, Return policy, sales restrictions,collections descriptions/restrictions, return time frames.
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HOLIDAY POLICY: DUE TO THE HOLIDAY ITEMS PURCHASED AFTER DECEMBER 5sth- December 11th that are not final sale items (see below) Are eligible for return up until January 4th 2022 - if in policy guidelines below. package discrepancies/missing items/damages still need made within two days of receiving! 
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***Important Info & FAQ:***

Can I Cancel My Order?

**to insure fast shipping & order errors we do not cancel Orders**
Once an item(s) are "purchased" no refund will be issued , only store credit, even if  the item(s) have not shipped -- please note this before completing your order. 

How Do I Get FREE SHIPPING Offer OVER $150?

Use code "Freeship" Make sure code is applied at checkout it cannot be honored after (it is not an automatic code). Please keep in mind Free shipping is an offer/code and cannot be mixed or stacked with other offers or codes. If you have two codes we suggest using the one that save you more money!! Free shipping is only on order over $150 pretaxed & shipping

When Will My Items Ship?

We ask for 8-10 Business days for shipping processing  (we are closed Mondays,
Wednesday’s & Weekends)
**Business hours are 9am-4pm Mtn Standard time orders placed after 4pm on business days are considered ordered next day.  
Normally we ship within 48 hours of receving.

     

    Do you ship international?

      yes!! we do we have an ESTIMATED shipping cost at checkout. & we do invoice the difference once order is ready too ship.
      Please keep this in mind when shopping. We do not cancel orders due to shipping differences. buyer is responsible for ALL fees. AT THIS TIME WE
      International shipping IS AT BUYERS RISK. We are not responsible for lost or stolen items. International sales are a final sale. please see policy 

      Can I Exchange My Item?

      Because of high volume of orders we DO NOT do exchanges.
      No Exceptions.

      What if I receive the wrong item or a damaged item?

      See further in policy.
       

      What Is The Restock Fee?

      If "freeship"  Code or a discount is used - Restock Fee's $8 each item ((first class shipments)) $10-$15 (priority)).
      (if shipping cost is higher there may be a higher fee)) please see full description below. 
      IF YOU DID NOT USE FREE SHIP. CODES PLEASE READ RESTOCK FEE SECTION OF POLICY. MAKE SURE YOU ITEM WAS NOT A FINAL SALE

      Is My Item A Final Sale?

      Please see full description below for final sale item.

      When Do I Get My Credit Issued?

      theFRINGEDpineapple LLC issues store credit via account every Friday ( we ask for three Fridays Between receiving  for credits to be applied), If we are closed Friday credits will be issued on Following Business day. If the item is received on a Friday the credit will not be issued till following up too three Fridays.  (that Friday does not count as one of the three)

      We DO NOT send emails out to notify.
      ** store credits cannot cover shipping & can only be used online)

      How Do I Use My Credit?

      Please refer to link at the bottom of the website

      .**Important**

      Effective 1/01/2021 

       Will offer Free Shipping Over $150 Code "freeship"

       

      ( This code cannot be mixed with other offers or codes - "freeship" is excluded when using gift cards and credit due too our system - only valid if used at checkout.

      (Please double check code is applied we will not be able to honor, refund, or apply code one purchase is complete - Free shipping is no longer available for orders under $150 any ads marketing else wise are voided) 

       

      WE OFFER SEZZLE at $100 min. Purchase -

      Our Number one policy at theFRINGEDpineapple LLC is too strive to have  great customer service and happy customers, we understand life happens and things don't fit. Please Understand Our policy below for easy returns so we can provide the best possible service.

      ...... 

      theFRINGEDpineapple Boutique LLC SALES:

       

      *IMPORTANT** : Once an item is "purchased" no refund will be issued , only store credit, even if  the item{item's) have not shipped.

      Buyer is responsible to make sure sizing & addresses are correct before ordering - once ordered we are not able to switch sizing this is so we can have fast shipping and not have errors.

       

      theFRINGEDpineapple Boutique LLC SHIPPING:

      Our Processing time is 8-10 Business days for shipping Business days/hours are 9am-4pm  (Tuesday, Thursday, & Friday) Mountain Standard time orders placed after 4pm on business days are considered ordered next day.  

       

      *FREE  First class shipping on U.S. orders over $150 with code "freeship" -- unless other wise stated.

      (( if shipping cost is more then average it is at buyers cost ))
      *theFRINGEDpineapple ships International at buyers full cost
      AT THIS TIME WE DO HAVE TO RESTRICT SHIPPING TO AUSTRALIA (starts at $40). Shipping may be more then estimate at checkout difference will be invoiced (if needed).Please keep this ( all fees incurred are buyers responsibly). in mind when international shopping we DO Not Cancel due to shipping cost.
      *Once an item is dropped off at USPS we are not responsible for it.

       

      *If orders are placed separate shipping cost will not be refunded. ( due to cost incurred and shipping increase )
      (if shipping is refused to pay initial cost goes on store credit)

      *Check and double check your address. We cannot change the address once an order is complete. If package is sent back it'll be at buyer cost to ship again & all other cost incurred due to wrong address ,if new shipping is not paid within 20 days item will go back in stock and credit will be applied to buyers account. We cannot guarantee returns/refused  items  will be returned to us at this time. We are not responsible for lost items. 

       

      *theFRINGEDpineapple  is  not responsible for lost, stolen, or damaged packages. (If route insurance is not bought) Once package is marked "delivered" if lost package needs to be claimed at with the local postal service and or local law enforcement. Check with your neighbor if you have not received. If damaged after delivered, buyer is responsible.  For other issues contact local post office.

       Route Insurance:

      WE NOW OFFER ROUTE FOR US PACKAGES ONLY. At Checkout pay for your route insurance...(nonrefundable) (if route is opted out theFRINGEDpineapple is not responsible for lost or damaged packages)  Please see route website for more details. INTERNATIONAL PACKAGES ARE NOT COVERED BY ROUTE.
      ON App: if you are shopping on the app please search “route” and add insurance for your cart too be covered. we are not responsible if route is not added.   You must file a claim on route.com within 15 days of saying delivered, or within 30 days of shipping. (it's customer reasonability to watch tracking) - we are not responsible if  its not done in this time frame.

      Final SALE ITEMS:

      *International orders are FINAL sale. (we are not responsible for lost packages) AT THIS TIME AUSTRALIA SHIPPING IS COSTING $100 plus USDA. All Fees & duties are buyers responsibility 

      Internationals buyers buy at their own risk. We are in not way responsible for any fees. Please note this when purchasing. (please see thefringedpineapple prices & errors below) 

      -Items Discounted 15% or more ,or discounted  $5 or more (if cash value
      discounted )(example now $20 was $25),

      -(Fringed deals) /(all I want for Christmas & 2.0):FRINGED Deal collection is a last chance reduced priced collection - sold as is. - these items are a final sale. 

       -ALL (holiday items )are final sale.
      - All purchases a return code: (full or partial) was used on from a previous return, are FINAL SALE.
      -ALL FOOTWEAR
      -Custom Orders/Preorders: that are custom sizing are final sale, these can take up to 2-4 weeks for us to receive please take note of that when ordering. -- they cannot be canceled.
      -Other FINAL SALE item include --  Seasonal Items, basics tanks, bralettes, bodysuits, swimwear, shoes, purses, purse straps, backpacks, bags, jewelry, belts, tumblers, hats, rugs, any/all Accessories, home/car decor, bedding/blankets, custom orders etc. --
      - Items sold at shows are a final sale - due to commonly donating a percentage of sales. - these item are sold "as is"
      *in instances that a  final sale is accepted for return there will be a fee of 30%+ 
       
       
      ......

      theFRINGEDpineapple Boutique LLC RETURNS:

      *Clothing can be returned within 10 days of receiving. 

       (Example: if received the 18th needs to be in the mail the 28th)

       

      (Buyer Is Responsible for shipping. Please Ship USPS for its being shipped to a USPS box. Be sure proper insurance is paid for, for returning items for lost &/or damage cannot be given store credit for loss or damaged items)

      * Item will only be accepted with tags on, non washed or worn. If received & has been washed or worn it will not be accepted. Items returned, are returned at buyers cost. Items must be returned in conditioned it left, if damaged buyer is responsible.

        

      * No EXCHANGES: Inventory flows fast, and items may not be  in stock for exchange if you want a different size please purchase as it will not be held. We will not refund initial purchase it will be treated as a return.

      Contact info@thefringedpineapple.com for returns.

      We typically reply to emails with 48 business hours 

      (DO NOT contact via social media)

       (due to some systems please make sure to check Junk mail for responses. )

      Store Credits are issued within 3 Fridays of receiving, If received on a Friday it will be 3 Fridays from that Friday.
      .........

      theFRINGEDPINEAPPLE BOUTIQUE LLC Restock Fees:

      When "freeship"/ Or discount code is used: Items are store credit  less $8 initial handling restock fee (each item)($10 -$15 big items on priority packages) 

       

      When Flat Rate Shipping: is paid restock fee is 10%, initial shipping will not be 

      * Items will not be accepted after the 10 days.(( in the case that an item(s) are accepted ((on occasion)) it is less an extra 10% of price + restock/shipping fee)
      .........

      theFRINGEDpineapple BOUTIQUE LLC Codes & Services:

      -CODES MUST BE USED AT CHECKOUT TO BE VALID,NO REFUNDS, we have the right to refuse use of a code.
      -Sale codes, gift cards, store credit codes, Shipping codes, &/or REWARDS: Cannot be mixed with other sale codes/codes, or stacked.

      - Can Only Be Used On Online Website: Cannot be used at events or on apps.

      - Codes are only valid for day issued, unless otherwise stated, used in mtn time frame.

      -ONCE rewards are claimed we cannot add them back on, we do not have a tracker once redeemed.

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      Defective Items or package discrepancies: 

      Life happens and we make mistakes & may accidentally send the wrong or damaged items, they must be claimed within 2 days of receiving -  (marked delivered)-- or is considered wear & tear. (Exterior packaging cannot be damaged see shipping section) If worn or washed within receiving (in 2 day frame or after) theFRINGEDpineapple is not responsible for damage/wear & tear - if same item is in stock we will replace damaged/wrong item, damaged/wrong item must be sent back within 5 Days of receiving ( paid label will be sent), if not sent back within 5 days - it will be treated as a return & issued store credit. No refunds.

       
      if damaged please email info@thefringedpineapple.com photos of the damaged item(s) within two days of receiving. ((Photos must be sent within two days)) Make sure you choose and paid for route insurance - theFRINGEDpineapple is not responsible  for damaged items.
       

      If Items are missing we must know within 2 days! please open your package upon receiving, we will not send a replacement/ or missing items after 2 days of receiving, only store credit will be issued if within policy.

       
      *Please read washing instructions upon receiving, theFRINGEDpineapple is not responsible if an item is washed and shrinks, that has instructions to was by hand.
      *Clothing color may have a slight different color then pictured due to lighting, & monitor colors.
      * Patterns & Prints May Vary on item due to cuts & prints. 
      * We are paperless no Invoice/ packing slip will be sent... your receipt is you conformation email.
      ...........
      theFRINGEDpineapple Boutique LLC SHIPPING:
      Our Processing time is 8-10 Business days for shipping Business days/hours are 9am-4pm  (Tuesday, Thursday, & Friday) Mountain Standard time orders placed after 4pm on business days are considered ordered next day.  
      *FREE  First class shipping on U.S. orders with code "freeship" -- unless other wise stated.
      (( if shipping cost is more then average it is at buyers cost ))
      *theFRINGEDpineapple ships International at buyers full cost
      AT THIS TIME WE DO HAVE TO RESTRICT SHIPPING TO AUSTRALIA 
      (starts at $22). Shipping may be more then charged at checkout difference will be invoiced (if needed)
      ( all fees incurred are buyers responsibly)
      please keep this in mind when international shopping we DO Not Cancel due to shipping cost. 
      *Once an item is dropped off at USPS we are not responsible for it.
      p
      *If orders are placed separate shipping cost will not be refunded. ( due to cost incurred and shipping increase )
      * $100 purse sales excludes from free shipping (must choose $10 US ship)
      * Grab Bags excluded free shipping (Must choose $8 ship)
      (if shipping is refused to pay initial cost goes on store credit)
      *Our Processing time is 8-10 Business days for shipping
      (We are closed Mondays, Wednesday’s & Weekends)
      Once an order is placed shipping process starts.
      .
      *Check and double check your address. We may not get to an email before an order is shipped If package is sent back it'll be at buyer cost to ship again & all other cost incurred due to wrong address ,if new shipping is not paid within 20 days item will go back in stock and credit will be applied to buyers account. We cannot guarantee returns/refused  items  will be returned to us at this time. We are not responsible for lost items. 
      *theFRINGEDpineapple  is  not responsible for lost, stolen, or damaged packages. (If route insurance is not bought) Once package is marked "delivered" if lost package needs to be claimed at with the local postal service and or local law enforcement. Check with your neighbor if you have not received. If damaged after delivered, buyer is responsible.  For other issues contact local post office.
       Route Insurance:
      WE NOW OFFER ROUTE FOR US PACKAGES ONLY.
      At Checkout pay for your route insurance...(nonrefundable)
      (if route is opted out theFRINGEDpineapple is not responsible for lost or damaged packages) 
      Please see route website for more details.
      INTERNATIONAL PACKAGES ARE NOT COVERED BY ROUTE.
      ON App:
      if you are shopping on the app please search “route” and add insurance for your cart too be covered. we are not responsible if route is not added.
       

      You must file a claim on route.com within 15 days of saying delivered, or within 30 days of shipping. (it's customer reasonability to watch tracking) - we are not responsible if  its not done in this time frame.

      .........
      theFRINGEDpineapple BOUTIQUE LCC TERMS:
      * if customer files a claim and/or threatens and item is delivered/shipped we have the right to press charges, & will no longer be able to shop with us. 

      * if customer files a claim and item has been in shipment not received, we will add store credit & add item back into our stock. 
      *theFRINGEDpineapple has the right to refuse service.
      * Free gifts on order are while supplies last. 
      *Discount are for day email is sent: 
      *theFRINGEDpineapple sells items in photos separately, no items are sold as a group
      *theFRINGEDpineapple has the right to refuse orders.
      *theFRINGEDpineapple respects privacy, no information will be given to a third party.
      .....
      theFRINGEDpineapple BOUTIQUE LLC
      MODIFICATION TO PRICES & ERRORS:
      *Prices of our products are subject to change, prices may change without any notification.
       
      *At times we do have errors on descriptions, prices, & promotions. We have the right to cancel orders and/or change errors - this does not qualify for items refund, or reverse a final sale we do our best to watch descriptions at times there may be errors. 
      *international buy at their own risk. And above applies. 
       ** giveaways**
      Must claim prize ((contact us)) with 72 hours of being announced — 
      (we pull items from Stock and they need to be out back in within 72 hours of being announced ))
      US shipping is Free on Physical Items (excludes gift cards & store credits)
      International winners pay shipping of items
      Instagram Winners : Must be following us
      Facebook: must like our
      page to win (( theFRINGEDpineapple))
      * If theFRINGEDpineapple forgives and order and the order is returned, fringed store credit will be removed. ((all giveaways are subject to Stock on hand- we have the right to refuse service ))
      Thank you all for supporting theFRINGEDpineapple
      Happy & BLESSED Trails!! Xo