Where Western Chic, Meets Western Couture

Shipping & Returns

Holiday Orders:

 Christmas Cut off 12/16/2019 - WE CANNOT GUARANTEE CHRISTMAS DELIVERY   

Placed between 12/1/2019 - 12/16/2019 - Extended Have the return date of 1/3/2020 (must see policy below to see if they are eligible - all holiday items/joggers are final sale)

Important

effective 11/15/19 code “freeship”must be used to receive free US Ship.( this code cannot be mixed with other offers or codes)

WE OFFER SEZZLE at $100 min. Purchase - if order is under $100 Sezzle cannot be used.

 

Codes MUST be used at check out! Before you confirm purchase make sure code was applied. We CANNOT honor/refund code once order is completed.

FAQ --

5-6 Business days for shipping & return processing (we are closed Mondays, Wednesday’s & Weekends close at 4)) orders received after 4pm mtn time are considered ordered next day. 

Because of high volume of orders we DO NOT do exchanges or cancel orders. 

Restock Fee's $8 each item ((first class shipments)) $10 (priority))

-- more info below--

Our Number one mission is to have happy customer, we understand life happens and sometimes things don't fit...Please read below for our policy

SALES &RETURNS:

*International orders are FINAL sale. (we are not responsible for lost packages)

*Items Discounted 15% or more are final sale or discounted  $5 or more (if cash value discounted )(holiday season))(example now $20 was $25).(fringed deals) -- all I want for Christmas) (holiday items )are final sale. 

*Items other than clothing -- , seasonal, basics tanks, bralettes, bodysuit,shoes, purses, purse strapes,backpacks, bags, jewelry, belts, tumblers, hats, rugs, any Accessories, custom orders etc. -- are FINAL sale - 

* Items sold at shows are a final sale - due to commonly donating a percentage of sales.

*FRINGED Deal collection is a last chance reduced priced collection - sold as is. - these items are a final sale. 

 

 * Once an item is "purchased" no refund will be issued, only store credit, even if  the item{item's) have not shipped -- . 

* Invoiced items are held for 30

min.. they are our fast flow items & cant be held past that time. Please pay invoices immediately.

 

* Custom orders or preorders that are custom sizing are final sale, these can take up to 2-4 weeks for us to receive please take note of that when ordering. -- they cannot be canceled

* Buyer is responsible to make sure sizing is correct before ordering - once ordered we may not be able to switch sizing. 

*Clothing can be return within 5 days of receiving (Example:if received the 18th needs to be in the mail 23rd)

* Item will only be accepted with tags on, non washed nor worn, if received & has been washed or worn it will not be accepted items returned,are returned at buyers cost.

-- contact info@thefringedpineapple.com for returns. We typically reply to emails 3-4 business days. (not via social media)

*Restock Fees:

When code "free ship"  is used, Items are store credit  less $8 initial shipping/restock fee (each item)($10 -$12 big items or priority packages) Once Received please allow 3-5 business days for Store Credit  via code.

* If $5 Flat rate is paid - 10% (first class)-15%(priority) restock fee - initial shipping IS NOT credited. theFRINGEDpineapple can't merge packages once order is placed.

*store credit are for online store, cannot be used in person. Do to our systems.  

( to redeem store credit via code you must have an account on www.thefringedpineappple.com, 1) log into your account  2) click "Store credit" )(check junk mail for any emails) 

 

* Items will not be accepted after the 5 days.(( in the case that an items is accepted ((on occasion)) it is less an extra 10% of price + restock/shipping fee)

*Show & Sale items (fringed deals) are final sale. — ((items at shows are sold as it))

*We have the right here to refuse service.

*Sale codes, gift cards, store credit codes, Shipping codes;

-Cannot be mixed with other sale codes/codes ((at times may not be mixed with store credit)

- Codes & credits are for online store online cannot be used at events or via invoices 

- because of our system giftcards/store credits and codes cannot be stacked with eachother or together. & can only be used on online store.

-- Or return codes

— discount codes are valid only day (for website )sent via email, text, social media - unless stated otherwise 

- All purchases a return code (full or partial) was used on from a previous return, are final sale..

-All codes on time frames are mountain time.

-Codes must be used at check out. 

- No refunds if codes are not used. 

((we do not accept checks, in special case if we do if returned there will be a $30 fee))

>>>>>

*Defective Items or package discrepancies: 

Life happens and we make mistakes & may accidentally send the wrong or damaged items, they must be claimed within 2 days of receiving (marked delivered)-- or is considered wear & tear. (Exterior packaging cannot be damaged see shipping section) If worn or washed within receiving theFRINGEDpineapple is not responsible for damage/wear & tear - if same item isn’t in stock we will replace damaged item, damaged item must be sent back within 5 Days of receiving ( paid label will be sent), if not sent back within 5 days - it will be issued store credit. 

 

 

((example received 9th needs claimed by 11th ))

* Upon receiving purse please make sure screw in strap is tightened.

 

*Please read washing instructions upon receiving, theFRINGEDpineapple is not responsible if an item is washed and shrinks, that has instructions to was by hand.


*Clothing color may have a slight different color then pictured due to lighting, & monitor colors. 

* No exchanges -- please note inventory flows fast, and items may not be  in stock for exchange if you want a different size please purchase as it will not be held.

* Items can be held for 3 days with a $5 nonrefundable fee.

* We are paperless no Invoice/ packing slip will be sent... your receipt is you conformation email.

>>>--->

SHIPPING:

*FREE  First class shipping on U.S. orders with code "freeship" -- unless other wise stated.

(( if shipping cost more then average it is at buyers cost ))

* $100 purse sales excludes from free shipping (must choose $10 US ship)

* Grab Bags excluded free shipping (Must choose $8 ship)

(if shipping is refused to pay initial cost goes on store credit)

*theFRINGEDpineapple ships International at buyers full cost (starts at $15). SHiPpInG may be more then charged at checkout difference will be invoiced (if needed).

*Items ship within 5-6 business days of receiving order. We do not ship out on Wednesdays or Weekends.

*Check and double check your address. If package is sent back it'll be at buyer cost to ship again. 

*theFRINGEDpineapple  is  not responsible for lost,stolen, or damaged packages. (If route insurance is not bought) Once package is marked "delivered" if lost package needs to be claimed at post office. Check with your neighbor if you have not received. If damaged after delivered, buyer is responsible.  For other issues contact local post office contact local post office.

 Route Insurance:

WE NOW OFFER ROUTE

At Checkout pay for your route insurance...(nonrefundable)

(if route is opted out theFRINGEDpineapple is not responsible for lost or damaged packages) 

please see route website for more details.

Terms

*theFRINGEDpineapple has the right to refuse service.

* Free gifts on order are while supplies last. 

*Discount are for day email is sent: 

*theFRINGEDpineapple sells items in photos seperately, no items are sold as a group

*theFRINGEDpineapple has the right to refuse orders.

*theFRINGEDpineapple respects privacy, no information will be given to a third party.

MODIFICATION TO PRICES & ERRORS

*Prices of our products are subject to change, prices may change without any notification.

*At times we do have errors on descriptions, prices, & promotions. We have the right to cancel orders and/or change errors - this does not qualify for items refund. 

 ** giveaways**

Must claim prize ((contact us)) with 72 hours of being announced — 

(we pull items from Stock and they need to be out back in within 72 hours of being announced ))

US sHiPpInG is Free 

International winners pay shipping of items

Instagram Winners : MUst be following us

Facebook: must like our

page to win (( theFRINGEDpineapple))

((all giveaways are subject to Stock on hand))

Thank you all for supporting theFRINGEDpineapple

Happy Trails!! Xo